Refund policy

Returns

International orders are considered final sale, no exchanges or refunds.

We would be happy to help you exchange your item(s) or return for credit in the form of a gift card within 14 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. If your item has signs of wear and tear that are not a result of manufacturer damages or defects, we will not issue a refund. We don't guarantee that we will receive your returned item and if for any reason it’s not received a claim needs to be made through the mailing carrier. It is the customers responsibility to file the claim.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Can I return a digital item?

Due to the nature of a digital product, they are not refundable. 

 

Exchanges 

We do not offer the option of exchange. If you have bought the wrong item or wish to change it to something else, please refer to our Returns T&Cs. You can return any unused item in the same condition within 14 days of receipt for a refund and reorder at your convenience.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at ordobydz@gmail.com

 

Need to get in touch?

Should you have any further questions, please get in touch via email: info@ordobydz.com We aim to respond between 24-48h during our standard working hours Monday - Friday 9am - 5pm.